FICS 14285 Midway Rd Suite 200 Addison ,Tx. 75001 Contact: Not Shown Phone: 972-458-8583 Fax: N/A    View All FICS Jobs  View FICS  Loan Servicing Jobs MS Customer Support/Instructor   Posting Date: 10/3/2009  Active Category: Loan Servicing Company: FICS Description: MS Customer Support/Insturctor Qualifications: Major Responsibilities & Duties: Answering cutomer calls within two hours. Logging calls in Customer Reporter. Teaching training classes. Updating training class manuals. Performing onsite consulting or training when necessary. Testing projects for releases. Updating online manual. Writing projects when errors are discovered. Updating Sample report books. Staying current on FNMA/FHLMC/GNMA/HUD regulations. Staying current on SURF and Midanet. Following company policies including those documented in the Employee Handbook and FICS Book. Other Duties as assingned by supervisor. Qualfications/Requirements: Verbal and written communications skills and ability. Professional appearance and demeanor. Ability to travel frequently accross the United States on short notice. Extensive knowledge of service and investor accounting. Proficiency with personal computers. Ability to manage multiple tasks, priorities, and deadlines without supervision. Type: Full Time Job Location: DallasAddison, TX Job Number : N/A Project Length: Perm Positions: 1 opening Travel Required: medium Compensation : Negotiable   If you haven't registered your resume please, click here. Forgot your Password?   Non Java Submit    Search the internet for more: MS Customer Support/Instructor Jobs     Web www.PreferredJobs.com FOR YOUR PRIVACY AND PROTECTION, when applying to a prospective employer's job ad:     Never give your social security number, credit card, bank account information or perform any sort of monetary transaction. ?